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Unified Communications

Talk Amongst Yourselves

We face an ever-evolving landscape of communication options: wireless, wireline, IM, SMS, e-mail, and more. With this proliferation, we are challenged with managing the transit and storage of many messages travelling via many modes.

At Resolute, our skill set includes deep experience with Unified Communication solutions. We integrate and leverage enterprise-wide systems to remove barriers between disparate communication technologies and empower global teams with collaborative workspaces. In short, we connect people, processes and information.  

Successful communications solutions are created with proven technology from our well recognized technology partners. Based on our long-standing partnership with Microsoft, we bring deep experience in the following:

  • Microsoft Office Live Communications Server 2005
  • Microsoft Office Communicator 2007
  • Microsoft Exchange Server 2007
  • Microsoft Office Groove 2007

Our partnership with Cisco provides access to a range of products for IP telephony such as Cisco Call Manager and Contact Center. To better integrate Cisco IP Telephony and business applications such as Microsoft Dynamics CRM and Microsoft Dynamics for Financial Management, we’ve developed the Unified Business Intelligence Portal Toolkit. This toolkit enables creation of customized solutions that improve the efficiency of call centers, supply chains or order entry.
 

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